Weighing High 6 Chatbot Software program

As conversational AI gained reputation, clients have turn out to be accustomed to instantaneous responses. Leveraging the identical in your small business helps you retain up with clients’ expectations whereas growing your workforce’s effectivity. 

However in the case of selecting the best chatbot software program choice, you’re welcomed with a whole lot of confusion. Distributors bundle their chatbots in a different way, providing totally different pricing fashions and prices. 

This text examines chatbot pricing intimately, doing the groundwork for you to find the software program that can drive probably the most worth.  

Earlier than we conduct an precise evaluation, let’s look at what impacts the price of a chatbot resolution. It will aid you ask the proper questions throughout demos and conversations with the seller. 

Most of those chatbots are AI-enabled and help gross sales, buyer assist, or buyer success groups in delivering a customized buyer expertise at scale.

Chatbot pricing mannequin and prices 

On common, a fundamental chatbot prices between $30 and $150 monthly for small and medium-sized companies (SMBs). It’s an funding price $800 to $1200 monthly for mid-market corporations. Equally, enterprise corporations make investments $3,000 to over$10,000 monthly of their conversational brokers, relying on the customization and utilization required. 

Under is a deep dive into totally different chatbot software program in the marketplace, overlaying their pricing, extra prices, and different components influencing pricing. 

1. Intercom (Fin AI)

• G2 score: 4.5/5 based mostly on 3,324 opinions
• Pricing plan: With a buyer assist suite ($29-$132), the chatbot Fin AI agent prices $0.99 per decision. It may be built-in with supported CRMs free of charge.
• High options: Intercom native, seamless human hand-off, drag-and-drop automation with workflows. 
• Components influencing pricing: The prices will enhance for those who take up proactive assist or copilot add-on. 
• Surprising prices: There aren’t any extra prices, integration charges, setup charges, or platform costs.
• Advantages: Fin AI personalizes the expertise for each buyer whereas providing beneficial knowledge to enhance efficiency and high quality.   

Insights on Intercom (Fin AI) based mostly on G2 opinions: 

These insights are based mostly on 78 opinions submitted by the G2 person group for Intercom between December 2, 2024, and March 17, 2025.

• Pricing: Round 11.54% of customers respect Intercom’s scalable plans, with reasonably priced choices for small groups and superior options for rising companies. Nevertheless, 19.23% of customers discover it costly and complicated, citing excessive prices for small groups, a complicated pricing construction, and dear add-ons for important options.
• Who makes use of it? The platform is in style amongst small to mid-sized companies, with 66.66% of customers from corporations with 11-200 workers and 19.23% from very small groups (2-10 workers.) Bigger organizations additionally use it, however adoption drops past 201 workers (14.1%), indicating its sturdy enchantment for rising companies.
• Ease of use, efficiency, and reliability: Over 52.56% of customers discover Intercom (Fin AI) intuitive and user-friendly, with easy navigation. 20.51% reward its velocity and effectivity, whereas just one.28% point out reliability, suggesting stability isn’t a serious concern.
  

Intercom (Fin AI) is well-priced in comparison with the common price of a chatbot in the marketplace. It’s appropriate for small companies and scales as wanted once they develop. 

2. Drift 

• G2 score: 4.4/5 based mostly on 1,251 opinions.
• Pricing plan: Drift is now part of Salesloft. Earlier than it turned part of Salesloft, the price for a premium plan began at $2,500/month. Ebook a name with the gross sales workforce for correct particulars!
• High options: Pop-up chat, notifications, focused emails, and in-app messaging
• Components influencing pricing: Options like Fastlane, A/B Testing, and superior routing are locked to costlier plans, which would require you to pay extra. 
• Surprising prices: Some implementation prices apply you probably have customized wants. 
• Advantages: Supplies a searchable information base, accessible each inside the platform and by way of net search, to assist customers discover solutions shortly. It additionally optimizes the self-service expertise on cellular units.

Insights on Drift based mostly on G2 opinions:

These insights are based mostly on 147 opinions submitted by the G2 person group for Drift between March 1, 2024, and January 23, 2025.

• Pricing: The pricing sentiment for Drift is usually barely constructive. About 1.36% of customers reward its pricing, describing it as cost-effective or a superb worth, whereas solely 0.68% take into account it costly or overpriced. Though pricing is not the primary matter of debate, the general impression is that Drift isn’t closely criticized for being too pricey, neither is it notably famous as a budget-friendly alternative.
• Who makes use of it? Drift shines in mid-market and enterprise settings, with 44.2% of customers from corporations with 501-5,000 workers and one other 12.93% from enterprises with 10,001+ workers. It’s additionally a strong alternative for rising companies (201-500 workers: 13.61%), whereas 11.56% of customers come from groups with 51-200 workers. Smaller corporations and startups make up a smaller share (11-50 workers: 5.44%, 2-10 workers: 2.72%), exhibiting that whereas Drift scales effectively for bigger groups, it nonetheless finds traction throughout numerous firm sizes.
• Ease of use, efficiency, and reliability: Drift excels in ease of use, with 20.41% of customers appreciating the intuitive and user-friendly design. 11.56% spotlight its velocity and effectivity, reinforcing its sturdy efficiency. Whereas reliability will get fewer direct mentions (0.68%), it’s not flagged as a serious subject. Total, Drift wins customers over with its easy interface and strong efficiency, making it a go-to for groups that worth simplicity and velocity.

Drift pricing is increased in comparison with the common pricing for a chatbot. It’s a extra appropriate choice for enterprise and mid-market corporations. 

3. Birdeye

• G2 score: 4.7/5 based mostly on 3148 opinions.
• Pricing plan: Pricing begins at $300 per person monthly and will increase because the variety of customers will increase. 
• High options: Omnichannel assist, buyer administration, and cellular software.
• Components influencing pricing: There are totally different add-ons and product bundles like insights AI or rivals AI to contemplate. As you mix extra options, the prices will go up. 
• Surprising prices: The implementation price is between $1000 and $10,000 based mostly on the complexity. 
• Advantages: An intuitive platform with a number of automation options helps your workforce turn out to be extra environment friendly. 

Insights on Birdeye based mostly on G2 opinions:

These insights are based mostly on 281 opinions submitted by the G2 person group for Birdeye between December 2, 2024, and March 18, 2025.

• Pricing: Birdeye’s pricing receives blended suggestions, with 2.14% of customers highlighting its affordability and 1.78% mentioning it as costly. Whereas pricing isn’t a dominant theme in person opinions, the small share of mentions means that opinions fluctuate based mostly on particular person enterprise wants and expectations.
• Who makes use of it? Birdeye is a go-to for mid-sized companies, with 28.11% of customers from corporations with 1,001-5,000 workers. Small companies are additionally well-represented, together with 18.86% from 11-50 workers and 17.08% from 51-200 workers. Mid-market companies (201-1,000 workers) make up 24.91%, whereas bigger enterprises (over 5,001 workers) have a smaller presence. Total, Birdeye’s enchantment spans companies of all sizes, nevertheless it’s particularly favored by rising and mid-sized organizations.
• Ease of use, efficiency, and reliability: Birdeye earns excessive marks for ease of use, with 24.91% of customers praising its intuitive, user-friendly design. 13.17% spotlight its velocity and effectivity, reinforcing sturdy efficiency, whereas 2.14% point out reliability, suggesting it’s famous however not a major focus. 

Birdeye’s pricing is on the upper aspect in comparison with the common price of a fundamental chatbot. It’s a complete platform with a great deal of options that justify the pricing, making it extra appropriate for mid-market or enterprise corporations. 

4. Certified 

• G2 score: 4.9,5 based mostly on 1114 opinions.
• Pricing plan: Three plans can be found, however just one shows the worth, which is $3500 monthly.
• High options: Automated enrichment, automated segmentation, superior routing, reporting, and analytics.
• Components influencing pricing: Certified workforce gives a Full-Service Ongoing Account Optimization, which comes at an extra price. 
• Surprising prices: Implementation takes 30-60 days. A complete implementation workforce is concerned, and relying on the complexity of the implementation, some prices would possibly add up.  
• Advantages: Drive gross sales with real-time engagement to transform high-value prospects. The platform integrates seamlessly with instruments like Salesforce and automates lead seize to speed up gross sales cycles.

Insights on Certified based mostly on G2 opinions:

These insights are based mostly on 63 opinions submitted by the G2 person group for Certified between December 4, 2024, and March 17, 2025.

• Pricing: The pricing sentiment leans constructive, with 4.76% of customers praising its worth and just one.59% discovering it costly. Whereas pricing isn’t a serious focus, extra customers see it as a superb funding than a downside.
• Who makes use of it? Certified is a go-to for mid-sized companies, with 30.16% of customers from 201-500 workers and 28.57% from 1,001-5,000 workers. 22.22% come from 51-200 worker corporations, whereas 12.70% fall into the 501-1,000 vary. Bigger enterprises (over 5,001 workers) and startups (2-50 workers) have a smaller presence, making it clear that Certified thrives within the mid-market house.
• Ease of use, efficiency, and reliability: Certified earns excessive marks for its intuitive design, with 23.81% of customers discovering it simple to navigate and user-friendly. 17.46% commend its velocity and effectivity, making efficiency a standout function. Whereas 7.94% point out reliability, it’s much less incessantly mentioned, suggesting it is reliable however not a defining issue.

Certified pricing is increased than the common for chatbot software program. It’s extra appropriate for mid-market and enterprise corporations. 

5. Tidio (Lyro AI)

• G2 score: 4.7/5 based mostly on 1616 opinions.
• Pricing plan: Tidio’s Starter plan with Lyro AI agent prices $68 month-to-month. The annual plan offers you two months free of charge.
• High options: 1-second handoff, Lyro solutions, and Integrations.
• Components influencing pricing: Because the variety of dealt with conversations will increase with extra flows, the price of the software program will enhance. Dealt with dialog refers to any dwell chat, ticket, electronic mail, or social media channel dialog that features a message from you. 
• Surprising prices: If it’s a fancy implementation, you would possibly want to interact in-house builders. Integrations with instruments like Zapier price additional. 
• Advantages: Lyro delivers human-like solutions in seconds and gives 24/7 assist. It will increase workforce effectivity by dealing with frequent queries and liberating brokers from complicated points. 

Insights on Tidio (Lyro AI) based mostly on G2 opinions:

These insights are based mostly on 56 opinions submitted by the G2 person group for Tidio between December 2, 2024, and March 13, 2025.

• Pricing: Pricing is a blended bag for Tidio customers. Whereas 8.93% of reviewers respect its affordability or worth, a a lot bigger 26.79% discover it to be a downside. The adverse mentions outweigh the positives, suggesting that price, subscription construction, or perceived worth is likely to be considerations for customers.
• Who makes use of it? Tidio is a go-to instrument for small companies and solo entrepreneurs, with over 50% of customers coming from corporations with 2-10 workers. One other 28% are impartial professionals, exhibiting sturdy adoption amongst freelancers and solopreneurs. Mid-sized companies (11-50 workers) make up 12.5% of customers, whereas 5.36% come from barely bigger groups (51-200 workers.) Even a couple of massive enterprises (1,001-5,000 workers) use Tidio, although they signify a smaller slice.
• Ease of use, efficiency, and reliability: Tidio excels in ease of use, with 48.21% of customers praising its intuitive and user-friendly design, making it accessible for all talent ranges. 12.5% of customers spotlight its velocity and effectivity, reinforcing its status as a easy and responsive platform. Whereas reliability isn’t incessantly talked about, this might point out that customers discover it secure sufficient to not name it out.

Tidio (Lyro AI) is fairly priced in comparison with the common worth for fundamental chatbot software program. It’s extra appropriate for small companies.

6. Kore.AI

• G2 score: 4.7/5 based mostly on 379 opinions.
• Pricing plan: Follows a pay-as-you-go mannequin with session-based billing. Each quarter-hour of interplay with a person is counted as one session. There are two varieties of plans obtainable: the usual plan and the enterprise plan. 
• High options: Omnichannel expertise, environment friendly routing, real-time steering, and dialog designer.
• Components influencing pricing: Normal assist prices $1000 monthly additional. You get free credit price $500 with the plan; you will need to high up when required with a minimal worth of $100. As you scale, these top-ups can add as much as additional prices shortly. 
• Surprising prices: Billing is predicated on classes, proactive notifications, and alert notifications. It’s usage-based billing, and the prices enhance because the utilization will increase.
• Advantages: Job automation will increase effectivity. The guided success program within the enterprise plan ensures that clients get probably the most from Kore.AI. 

Insights on Kore.AI based mostly on G2 opinions:

These insights are based mostly on 59 opinions submitted by the G2 person group for Kore.AI between November 07, 2024, and March 12, 2025.

• Pricing: The pricing sentiment is essentially impartial, with 1.69% of customers mentioning affordability or good worth, whereas no customers explicitly referred to as it costly. Pricing isn’t a dominant matter in person suggestions, suggesting most customers focus extra on its options and performance slightly than price.
• Who makes use of it? Kore.AI is primarily utilized by massive enterprises, with 42.37% of customers coming from corporations with 10,001+ workers. Smaller companies even have a presence, together with 15.25% from 11-50 workers and 10.17% from mid-market companies (501-1,000 workers.) Whereas 8.47% are solo customers and 6.78% belong to corporations with 1,001-5,000 workers, the info suggests Kore.AI is closely enterprise-focused, although it sees adoption throughout companies of all sizes.
• Ease of use, efficiency, and reliability: The platform is extremely rated for ease of use, with 30.51% of customers praising its intuitive and user-friendly interface. 11.86% commend its efficiency, highlighting velocity and effectivity, whereas just one.69% of customers point out reliability, suggesting it’s much less incessantly mentioned.

Because it’s usage-based pricing, it serves totally different enterprise segments. Nevertheless, based mostly on how the product is packaged, Kore.AI is extra appropriate for mid and large-scale corporations. 

My colleague tried and examined the most effective AI chatbots and shared her expertise. Learn her full evaluation.