As you realize, Product Situation Buyer Complaints are detected by automated Amazon bots after scanning your Vendor Feedbacks, Product Critiques, returns or A-Z declare feedback fairly than being knowingly submitted by consumers.
Needless to say getting an inauthentic criticism doesn’t imply you might be promoting pretend or counterfeit merchandise. Generally, Amazon simply desires to make sure that all of your items are coming from legitimate suppliers. If it has any doubts concerning this, you’ll be greeted with a criticism, which must be appealed or typically a suspension.
So, your fundamental purpose is to show to Amazon that you’re working solely with manufacturers (producers) or their approved distributors. Due to this fact, attempt to do your finest to supply Amazon with all the mandatory documentation, equivalent to letters of authorization and invoices. Invoices play a vital function in Amazon’s determination whether or not to elevate the criticism or not.
You need to have the choice to enchantment any such criticism by the Coverage Compliance Dashboard, the place it is advisable establish the particular defect after which click on on its enchantment button.
Usually, you will have to supply Amazon invoices which meet all the following necessities:
-Provider data (title, telephone quantity, tackle, web site)
– Purchaser data (title, telephone quantity, tackle, web site)
– Merchandise descriptions
– Merchandise portions
– Bill date (should be issued within the final three hundred and sixty five days)
and a Plan of Motion telling Amazon what you imagine was the reason for the criticism, the way you addressed it and the way you’ll stop the receipt of further ones sooner or later.
You don’t have to admit your guilt. All they need is to elucidate them, what you imagine prompted the criticism – examine your buyer suggestions, product critiques, returns feedback…
Then they wish to hear, how did you deal with the difficulty, for instance accepted any returns and thoroughly checked your complete stock. Right here you possibly can inform them that promoting inauthentic gadgets is inconceivable for you as your merchandise are sourced from respected suppliers.
And the very last thing is telling them, what’s going to you do to forestall comparable complaints sooner or later. For instance describing all of your gadgets precisely, persevering with to supply provides from respected distributors…
That is all about dealing with the criticism and stopping them, not about you promoting counterfeit merchandise.
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