HP Options introduced a collection of expanded choices designed to reinforce IT productiveness and sustainability, together with upgraded help providers, a brand new machine registration service, and a broader portfolio of licensed refurbished PCs. The bulletins, made forward of CES 2025 in Las Vegas, goal to streamline machine administration, cut back downtime, and help circularity objectives for companies worldwide.
HP’s enhanced Help Providers now leverage synthetic intelligence to proactively handle machine well being points, serving to organizations keep away from expensive disruptions. The upgrades can be found globally and cater to a spread of IT wants with three tiered packages:
- HP Important Help: Provides onsite machine restore to its normal distant help choices. Prospects can decide in to obtain AI-powered machine well being insights for proactive concern identification.
- HP Premium Help: Gives 24/7 distant help, next-day onsite restore, and predictive AI instruments for figuring out machine points. Finish-user alerts and automatic ticketing streamline repairs earlier than disruptions happen.
- HP Premium+ Help: Builds on Premium Help with most well-liked entry to components and HP service consultants, guaranteeing the quickest restore instances.
“HP helps organizations reduce worker downtime to allow them to stay productive and centered on enterprise priorities,” mentioned Marcos Razon, Senior Vice President and President of HP Lifecycle Providers. “Leveraging the ability of AI, HP is working to forestall points for patrons earlier than they ever come up and provides help workers the insights wanted for quicker first-time fixes.”
The improved help packages can be found for each new and post-warranty gadgets and will be built-in into Managed Gadget Options.
HP additionally launched the HP Gadget Registration Service, designed to ease IT workloads by automating the registration of latest gadgets into trendy administration platforms like Microsoft Intune. The service is anticipated to launch globally in February 2025 and consists of:
- Automated integration: Units are registered into most well-liked administration platforms throughout the manufacturing course of, decreasing the necessity for handbook configurations.
- Fast registration: Units are registered inside 48 hours of delivery, permitting IT groups to assign consumer profiles earlier than supply.
- Enhanced monitoring: Automation and reporting instruments guarantee environment friendly information administration and safe entry to registration information.
The service is especially well timed, with help for Home windows 10 ending in October 2025, as organizations transition getting old machine fleets to trendy platforms.
HP is growing the provision of its Licensed Refurbished PC portfolio, including extra gadgets below the HP Renew Options initiative. These merchandise align with rising enterprise demand for sustainable options and embrace:
- HP EliteBook 830 G8 (US solely)
- HP EliteBook 840 G8
- HP EliteBook 850 G8
- HP EliteDesk Mini 800 G6
These refurbished gadgets include a regular one-year guarantee and supply two- or three-year offsite help packages. Availability will broaden to the UK, Spain, Sweden, and the Netherlands in April 2025, becoming a member of the U.S. and France.
“Organizations are more and more implementing circularity into enterprise practices, pushed by client preferences, buyer commitments, and new authorities laws,” mentioned Grant Hoffman, Senior Vice President of Operations and Portfolio at HP Options. “We’re driving a broader mixture of HP Licensed Refurbished gadgets with availability throughout extra international locations to offer dependable options that meet each efficiency and sustainability necessities.”