Nestled inside the coronary heart of Milan’s historic Galleria Vittorio Emanuele II, Galleria Vik Milano is not only a resort — it’s a masterpiece. With over 400 artworks, bespoke interiors and a daring imaginative and prescient that fuses hospitality with inventive expression, this extraordinary property units a brand new commonplace for immersive stays within the Italian metropolis. A putting mix of previous and current, it invitations company to expertise the town’s wealthy cultural heritage via a uniquely curated lens. LUXUO speaks to operations supervisor Jesica Garcia Falcone on how Galleria Vik Milano exemplifies luxurious hospitality by seamlessly mixing artwork and historical past to create an beautiful keep in Milan that’s in contrast to another.
Inform us in regards to the historical past and DNA of Galleria Vik Milano.
Galleria Vik Milano is a luxurious resort with a novel and incomparable expertise situated within the very coronary heart of Milano inside some of the iconic historic buildings on this planet the Galleria Vittorio Emanuele II. We had the braveness to interrupt with conference and concentrate on a totally progressive concept, one that would supply one thing distinctive, rework a luxurious resort in a recent artwork gallery. This method allowed us to mix hospitality with artwork, creating an unprecedented expertise for our company.
The resort options uniquely designed rooms and suites reflecting Milan’s wealthy inventive heritage. It’s a true celebration of historical past, tradition, artwork, structure and spirit via its distinct design, highlighting artistry from the previous and current to create a singular escape.
Because the Operations Supervisor, what’s the very first thing you discover if you enter a resort and which particulars do you pay specific consideration to?
The very first thing each individual notices upon coming into is the general ambiance and the primary impression it creates, Galleria Vik Milano entrance is already a mirrored image of what company will discover throughout their keep. Visitor’s are welcomed by a reproduction of The Thinker by Rodin and shall be immersed right into a large-scale inventive set up, portray 220 sq. meters with putting depictions of titans, atlases and legendary figures, adorned with distinctive punched gold leaves.
The visitor expertise begins the second they step inside, so I additionally concentrate on the heat and professionalism of the employees. The way in which they greet company and their degree of attentiveness are key indicators of the standard of service we offer.
How do you keep constant service requirements on the property?
To take care of constant service requirements on the property, we depend on a mix of methods. First, we maintain common employees conferences to make sure that everyone seems to be aligned on expectations, updates and any modifications in our service protocols. This helps us keep a excessive degree of communication and ensures that the staff is all the time conscious of our requirements.
Moreover, we actively search suggestions from our company, whether or not via direct interactions or evaluation platforms. This suggestions is invaluable in figuring out areas the place we will enhance and making certain we’re assembly the wants of our company persistently.
We additionally sponsor thriller visitor inspections, which permit us to evaluate our companies from a visitor’s perspective. These inspections present an goal analysis and assist us determine any areas for enchancment that is probably not instantly seen to the staff. By combining these approaches, we make sure that our service stays persistently excessive throughout all touchpoints.
Galleria Vik Milano is simply a brief stroll from the Duomo, which is must-see in Milan. Do you might have different favorite cultural locations shut by?
Milan has an unbelievable focus of cultural locations, particularly across the Duomo space. Listed below are a number of extra spots so as to add to your record:
Teatro alla Scala (5-minute stroll) – One of many world’s most well-known opera homes, providing an unparalleled cultural expertise.
Museo del Novecento (3-minute stroll) – A hidden gem of Twentieth-century Italian artwork, situated proper subsequent to the Duomo. The museum hosts a variety of recent masterpieces, excellent for artwork fanatics.
Palazzo Reale (3-minute stroll) – As soon as the royal palace of Milan, this spectacular constructing now homes a rotating number of artwork exhibitions, together with main retrospectives and short-term exhibits.
Pinacoteca di Brera (15-minute stroll) – Milan’s premier artwork gallery, house to masterpieces by Caravaggio, Raphael, and different Italian greats. It’s a must-see for these eager to dive deeper into Milan’s artwork heritage.
Moreover, in case you’re within the temper to discover:
Sforza Fortress (15-minute stroll) – This grand historic fortress is house to a number of museums and artwork collections.
Basilica di Sant’Ambrogio (20-minute stroll) – An exquisite, historic church, considered one of Milan’s oldest and most vital spiritual websites, providing a quiet escape from the hustle and bustle.
These cultural spots, all inside strolling distance, supply a deep dive into Milan’s wealthy inventive and historic heritage.
How do you create a real Italian feel and look at Galleria Vik Milano?
At Galleria Vik Milano, we create a real Italian feel and look primarily via our culinary choices. The Italian contact is mirrored in our gastronomic experiences, the place company can bask in genuine flavors that symbolize the essence of Italian delicacies.
Vik Pellico Otto (left) and I Dodici Gatti (proper)
Our restaurant, Vik Pellico Otto, serves Mediterranean delicacies with a Milanese twist, showcasing recent, native components and conventional Italian recipes reimagined with trendy aptitude. In the meantime, our pizzeria, I Dodici Gatti, brings the style of Naples to Milan, providing conventional Neapolitan pizza with a concentrate on high-quality components and basic preparation strategies.
These gastronomic experiences assist immerse our company within the true spirit of Italy, making them really feel related to each Milan’s wealthy heritage and the broader Italian culinary custom.
Inform us extra in regards to the inventive collaboration between trendy artists and Galleria Vik Milano?
Our inventive collaboration on the resort is actually a mirrored image of our dedication to mixing hospitality with artwork. Our artwork assortment boasts over 400 works by greater than 100 nationwide and worldwide artists, making certain a various and dynamic ambiance all through the property. Every room is a novel expertise, with its personal inventive type and distinctive design, telling a unique story, very similar to a murals that reveals one thing new each day.
What units our collaboration aside is that lots of the artists truly keep on the resort whereas they’re engaged on their items, permitting them to immerse themselves absolutely within the surroundings. This creates a novel bond between the artists and the resort.
As well as, we host short-term artwork exhibitions that change each month, providing our company recent alternatives to expertise new artworks. We additionally present particular experiences associated to those artists, permitting company to have interaction instantly with the inventive course of, attend artist talks, and even take part in unique art-related occasions. This fixed evolution of our artwork choices ensures that each go to to the resort appears like a brand new, inspiring journey.
What makes a resort keep an unforgettable expertise?
I consider that the reply to this query is instantly associated to the earlier response. An unforgettable resort keep is all about creating a novel, immersive expertise that goes past simply consolation. At our resort, we elevate this by providing company a possibility to have interaction with artwork in a method that few different inns do.
What’s your outlook on progress for the property?
Our outlook on progress for the property could be very optimistic. As the primary metropolis resort of our group and the primary in Europe, it marks an thrilling milestone for us. We see this property as a key stepping stone in increasing our presence within the luxurious hospitality sector, each inside Europe and globally.
With its distinctive mix of artwork, tradition, and luxurious service, we consider the resort will proceed to draw each worldwide vacationers and native company in search of an elevated expertise. We’re centered on constructing model recognition in Milan and past, and we’re assured that as we develop our attain, we’ll solidify the property’s place as a vacation spot in itself.
Wanting forward, our purpose is to leverage this success and develop to extra areas, whereas frequently elevating our choices to make sure that every keep is unforgettable. The expansion potential is immense, and we’re excited in regards to the alternatives that lie forward.
What’s the key focus for the property in 2025?
In 2025, our key focus for the property is to strategically improve RevPAR (Income Per Obtainable Room) and strengthen our charge positioning. We intention to proceed enhancing the worth we offer to company whereas making certain that we stay aggressive within the luxurious market. This shall be achieved via refined pricing methods and personalised visitor experiences.
Moreover, we’re placing important emphasis on increasing our advertising and social media publicity. We need to make sure that our model reaches a wider viewers and stays top-of-mind for vacationers globally. By investing in focused campaigns and digital advertising, we intention to have interaction with potential company extra successfully.
One other main focus is increasing our attain into the Center East, Asian and Indian markets. These areas are experiencing rising demand for luxurious journey, and we plan to cater to those rising markets by providing tailor-made experiences that resonate with the cultural preferences of those vacationers. This enlargement aligns with our general purpose to develop our presence internationally and entice a extra various clientele in 2025.
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