Freshworks Inc. (NASDAQ: FRSH) has named Srinivasan Raghavan as its new Chief Product Officer (CPO), bringing over 20 years of management expertise in enterprise software-as-a-service (SaaS). Raghavan will oversee Freshworks’ product technique and imaginative and prescient, specializing in scaling its AI-powered instruments for buyer expertise (CX) and worker expertise (EX). He’ll report on to Freshworks CEO and President Dennis Woodside as a part of the corporate’s govt administration crew.
Raghavan joins Freshworks with an intensive monitor document of driving innovation and development in advanced enterprise settings. Most not too long ago, he served as Chief Product Officer at RingCentral, the place he expanded the corporate’s choices to incorporate cloud-based contact heart options and gross sales intelligence instruments.
Previous to RingCentral, Raghavan held senior roles at Five9, the place he led the event of AI-powered automation options resembling workflow platforms, digital brokers, and assistive instruments for contact heart workers. Earlier in his profession, he performed key roles at Cisco within the Functions Software program and Collaboration Enterprise models, contributing to technique, product administration, and consumer expertise design.
Freshworks CEO Dennis Woodside highlighted Raghavan’s experience as crucial to the corporate’s strategic targets:
“Srini is a key addition to our crew to steer innovation that delivers a scalable trajectory for development throughout our three key enterprise priorities: worker expertise, synthetic intelligence, and buyer expertise. Srini’s monitor document driving enterprise development and managing advanced multi-product scaling efforts coupled along with his daring imaginative and prescient for the way forward for AI, make him uniquely certified to steer our CX and EX product technique,” Woodside says.
Raghavan’s appointment aligns with Freshworks’ mission to combine synthetic intelligence and workflow automation throughout its platforms to boost operational effectivity and drive development.
Raghavan expressed his enthusiasm for becoming a member of Freshworks at a pivotal time for AI-driven enterprise transformation:
“Becoming a member of Freshworks at a time when AI is unlocking new potentialities for companies worldwide to drive development and enhance operational effectivity is an unbelievable alternative. By persevering with to combine AI and workflow automation throughout the Freshworks platform and options, we are able to add vital buyer worth and form the way forward for CX and EX collectively,” Raghavan says.
With a Bachelor’s and Grasp’s diploma in Pc Science and Engineering, in addition to an MBA from The College of Chicago Sales space Faculty of Enterprise, Raghavan brings a mix of technical experience and enterprise acumen to Freshworks. His world management expertise within the U.S., Europe, and Asia gives him with a various and strategic outlook that aligns with Freshworks’ worldwide operations.
Raghavan’s management is predicted to bolster Freshworks’ place as a number one supplier of AI-powered CX and EX options. His deal with customer-centric, scalable innovation helps the corporate’s targets of delivering distinctive experiences for each clients and workers.