Ready in lengthy queues to cross tolls was a typical downside. To deal with this, FASTag was made necessary by the NHAI on December 15, 2019, to scale back ready occasions and allow digital toll funds. Whereas it’s a fast and handy possibility, FASTag customers nonetheless encounter varied points.
Activating a FASTag account is a comparatively lengthy course of. It’s important to open an account by offering private and car paperwork. Moreover, you must keep the account always to keep away from blacklisting. This weblog will allow you to perceive six widespread FASTag issues and their options.
Six Widespread FASTag issues and options
Since FASTag grew to become the one possibility for toll funds in India in 2019, the system is comparatively new. It may be mentioned that it’s nonetheless not good and faces points associated to third-party transactions and technical glitches. These widespread issues usually result in cost points for customers at tolls.
Listed here are six widespread FASTag issues with their options:
Utility course of
Step one is to use for a FASTag. Nonetheless, NHAI permits quite a few banks and NBFCs to difficulty FASTags. Since all these establishments have totally different FASTag software processes, navigating and making use of will be difficult. Moreover, the FASTag issuing course of could also be delayed resulting from incorrect info or technical glitches.
Answer: Select the establishment wherein you might have a checking account. Contact their buyer care to know in regards to the course of. Hold all the knowledge and paperwork useful whereas making use of.
Broken or stolen FASTag
When you get the FASTag, it’s glued to your windscreen for automated scanning. A typical downside with that is that it may be simply broken within the solar or rain or will be misplaced or stolen. If this occurs, you will be unable to pay tolls.
Answer: Attempt to defend your FASTag sticker from the solar or rain. Stick it on the within panel of the windscreen and never outdoors. Contact buyer care of the issuing company instantly whether it is broken or stolen.
Recharge failure
Most customers depend on third-party on-line marketplaces or platforms for recharging their FASTag. Recharge failure is a typical downside when the cash will get deducted out of your checking account however doesn’t get credited to your FASTag account.
Answer: Recharge your FASTag account utilizing trusted third-party platforms. If the recharge fails, contact the platform’s buyer care instantly for a fast decision.
Technical Glitches
One of the crucial widespread FASTag issues is the FASTag not working or getting scanned on the toll. In case your FASTag will not be working, you will have to pay with money, together with penalties. Nonetheless, if the scanner on the toll plaza will not be working, you don’t have to pay something.
Answer: There’s not a lot you are able to do in case your FASTag will not be working or getting scanned resulting from technical glitches at your finish. Nonetheless, you’ll be able to contact buyer care to file a criticism and make sure the downside is resolved.
Double deduction
Double deduction is when your FASTag account will get debited for a single toll transaction two occasions. This typically occurs resulting from a technical glitch both in your FASTag platform or whereas the transactions get executed.
Answer: One of the best resolution for double deduction is to contact your issuing company’s buyer care instantly. Most of them even have a double-deduction reimbursement system, which you need to use to resolve this difficulty. Inform the shopper care inside 15 days.
Blacklisted FASTag
A blacklisted FASTag is when the issuing company suspends your FASTag for some motive. Widespread causes embrace inadequate minimal steadiness, authorized violations, pending penalties, outdated KYC info and fallacious car registration numbers.
Answer: In case your FASTag is blacklisted, examine in case your account has the minimal steadiness. If it does, contact buyer care to establish the rationale and take the mandatory steps to reactivate it. In case of a decrease steadiness, recharge your FASTag to reactivate it.
Conclusion
The FASTag system is comparatively new, which creates issues for the customers. Since you will have to pay double in the event you use money to pay tolls, it is very important know in regards to the widespread FASTag issues. Now that you understand how to resolve them, you’ll be able to guarantee seamless FASTag transactions.